Lionel Galvan
a Sales Expert
an Operations Expert
an Event Expert
|SMALL-SCALE TO LARGE-SCALE FESTIVAL AND EVENTS.
I am a dedicated and results-driven professional with a proven track record in leadership, team development, and driving exceptional customer experiences.
Ultimate Music Experience 2024
The Ultimate Music Experience 2024 (UME) on South Padre Island was unforgettable — and V Events, led by owner Lionel Galvan, was the driving force behind it all as the official operating partner. In just three months, Lionel brought the entire festival to life from the ground up — overseeing everything from marketing and logistics to production, vendor coordination, hospitality, and on-site operations.
With an electrifying headlining performance by deadmau5, supported by Max Motif, Tom & Collins, and more, UME 2024 drew in a high-energy crowd of over 4,000 attendees. The weekend was a vibrant fusion of music, lights, and energy — expertly executed by Lionel. His ability to deliver a full-scale festival experience on a tight timeline set a new standard for destination events.





• Conceptualized, planned, and executed events for a diverse clientele, resulting in consistently high client satisfaction.
• Managed all aspects of event planning, including budget development and management, vendor selection, logistics coordination, and on-site event management, ensuring smooth operations and timely delivery of high-quality events.
• Create and manage integrated marketing plans, including content creation, social media management, email marketing, and SEO optimization, driving website traffic and conversion rates.
• Design visually engaging branding materials, such as logos, brochures, flyers, and banners.
• Negotiated contracts with venues, suppliers, and vendors to optimize cost savings.
• Conducted post-event evaluations to measure the success of events, gathered feedback, and made data-driven recommendations for improvement.
• Achieve and surpass sales targets by Implementing advanced reservation system and streamlined booking processes, resulting in a reduction in wait times and increased customer satisfaction.
• Conducted comprehensive market research, identifying niche markets, and expanding the company’s services, resulting in increased revenue and market share.
• Handle customer inquiries, complaints, and concerns, resolving issues promptly and ensuring a positive experience.
• Increased profitability by conducting financial analysis, identifying opportunities for cost savings and revenue growth.
• Oversaw all aspects of club/venue operations, including staff management, budgeting, and marketing.
• Developed and implemented strategic plans to increase revenue and profitability, resulting in 3000% growth in sales.
• Implemented cost-control measures and optimized inventory management, reducing expenses by 20%.
• Created and executed innovative marketing campaigns, including social media, email marketing, and special events, resulting in an increase in customer footfall.
• Ensured full compliance with all relevant local and state laws and regulations, including safety, health, and licensing.
• Created and maintained a robust cocktail and beverage menu, incorporating seasonal specials and trending drinks.
• Trained and mentored team members in sales techniques, resulting in an increase in average transaction value and higher customer spend.
• Maintained a high level of cleanliness and organization, resulting in improved customer experience and increased sales.
• Successfully managed all aspects of store operations, including staff scheduling, inventory management, and visual merchandising, resulting in consistently exceeding sales targets.
• Recruited, trained, and developed a high-performing team of 30 employees, fostering a positive work environment and achieving increased staff productivity.
• Coordinated and executed staff training programs, enhancing team knowledge and product expertise.
• Instilled focus on enhancing the customer experience, which reflected directly in higher customer satisfaction scores.
• Increased employee performance and reduced turnover rates by developing and implementing training programs focusing on re-training, re-motivating, and recognition.
• Conducted regular performance evaluations and provided constructive feedback to team members.
• Created and executed a customer-focused approach, ensuring a high level of customer satisfaction, receiving a 30% increase in customer satisfaction ratings.
• Demonstrated strong financial responsibility by efficiently controlling payroll costs and surpassing the payroll goal by reducing expenses by 1.10%, achieved through strategic scheduling and resource allocation. This accomplishment resulted in improved cost-efficiency and enhanced overall profitability.
• Increased gross margin by an impressive 138.95% within 7 months and sales by 89.6% over six months.
• Optimized inventory management processes, which reduced inactive inventory by thirty thousand dollars.
• Streamlined store layout and visual merchandising, resulting in improved customer experiences and increased sales. • Effectively supervised departments with annual sales volume ranging from 1.5 million to 12.1 million, consistently delivering outstanding results.
• Maintained a deep understanding of the retail market, identifying emerging trends and consumer preferences, and adjusting inventory, accordingly, resulting in improved inventory turnover and reduced stock holding costs.
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